Refund & Cancellation Policy

At Mane Majesty, we are committed to providing high-quality virgin hair products and exceptional customer service. To ensure transparency and satisfaction, we have outlined our refund and cancellation policy below:

Cancellations

  •    Order Cancellation Request: You can cancel your order within 24 hours of placing it. After this period, the order will be processed and cannot be canceled.

    •    How to Cancel: To cancel an order, please contact our customer service team at customersupport@manemajestyhair.com as soon as possible with your order number. We will do our best to accommodate your request.

Refunds

    •    Eligibility for Refund: Refunds are available only if your order has not been shipped or processed. If your product is damaged, defective, or incorrect upon arrival, you may be eligible for a refund.

    •    Non-Refundable Items: Due to hygiene and safety concerns, all opened or used products are non-refundable.

    •    How to Request a Refund: To request a refund, please contact customer support within 7 days of receiving your order. Provide your order number and any necessary information, such as photos of the damaged or incorrect items.

    •    Refund Process: If approved, refunds will be issued to the original payment method within 7-10 business days. Shipping fees are non-refundable.

Exchanges

    •    If you received an item that is damaged, defective, or incorrect, we will gladly offer an exchange for the correct item, provided the item is returned within 7 days of receipt. Items must be returned unused, unworn, and in their original packaging.

Shipping and Return Costs

    •    Return Shipping: If a product is being returned due to our error (e.g., wrong product or defective items), we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping.

    •    Original Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part.

Late or Missing Refunds

    •    If you haven’t received your refund after the allotted processing time, please check with your bank or credit card company first. If the refund has not been processed, please contact our customer support team for assistance.

Customer Service

For any questions or concerns regarding your order, cancellations, or refunds, please contact our customer service team at customersupport@manemajestyhair.com. We are here to help!